CLICA (300-810)

CLICA (300-810)

The Implementing Cisco Collaboration Applications (CLICA) course trains you to configure and troubleshoot key collaboration tools such as Single Sign-On (SSO), Cisco Unity Connection, Cisco Unity Express, and various application clients. You’ll gain skills to streamline communication workflows, improve compliance, and enhance system performance. This course prepares you for the 300-810 CLICA exam, earning you the Cisco Certified Specialist – Collaboration Applications Implementation certification and fulfilling a concentration requirement for CCNP Collaboration.

No distractions. Just you!

Course Description

Key Takeaways

Configure Cisco Unity Connection integration
Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
Configure and troubleshoot Cisco Unity Express
Describe SSO for Cisco Unified Communications applications
Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
Configure and troubleshoot chat rooms and message archiving
Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server
Configure call recording and monitoring

Who should attend

Collaboration engineers
Collaboration administrators

Prerequisites

There are no prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:

Basic understanding of networking technologies
Basic understanding of voice and video
Cisco Unified Communications Manager (CUCM) experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks

These skills can be found in the following Cisco Learning Offerings:

CLFNDU
CLCOR

Course Outline

Configuring and Troubleshooting Cisco Unity Connection Integration
Configuring and Troubleshooting Cisco Unity Connection Call Handlers
Troubleshooting Cisco Unity Connection
Configuring and Troubleshooting Cisco Unity Express
Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
Troubleshooting Cisco Unified Communications Manager IM and Presence Service
Integrating Cisco Unified Attendant Console Advanced
Implementing Call Recording and Monitoring

Lab Outline

Integrate and Set Up Cisco Unity Connection
Configure Cisco Unity Connection Call Handlers
Implement Toll Fraud Prevention
Troubleshoot Cisco Unity Connection Call Handlers
Troubleshoot Cisco Unity Connection
Configure Cisco Unity Express
Troubleshoot Cisco Unity Express
Configure Cisco Unified Communications Manager IM and Presence High Availability
Implement Cisco Jabber
Configure Centralized Cisco Unified Communications Manager IM and Presence
Configure Cisco Unified Communications Manager IM and Presence Service Functionality
Enable Message Archiving and Chat Rooms
Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
Troubleshoot Cisco Unified Communications Manager IM and Presence Service
Integrate Cisco Unified Attendant Console Advanced
Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
Implement Cisco Unified Communications Manager Call Recording and Monitoring

Exam Details

Exam Name: Implementing Cisco Collaboration Applications (CLICA)
Exam Code: 300-810
Duration: 90 minutes
Languages: English
Price: USD 300
Official Blueprint: https://learningnetwork.cisco.com/s/clica-exam-topics
CE Credits: 40

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Our instructors

AAMIR MASOOD

6 years of Experience

AWS Compute | AWS Storage | AWS Database | AWS Management |

FAIZAN AHMAD

7 years of Experience

Software support Issue Resolution | User assistance | Microsoft Active Directory

SAAD SHAH

10 years of Experience

Cisco Technologies | Routing and Swtiching | Data Center | Security

ABRAR AHMAD

10 years of Experience

Microsoft | Cisco Technologies | Routing and Swtiching | Excel | Network Administration

Mohd Zubair

7 years of Experience

Configure and optimize Citrix VAD environments | Troubleshoot and resolve

Mr. Tarique Anwar

12+ years of Experience

IT Program and Project managementhg | IT infrastructure setup | IT facility management

Here's What People Are Saying About Cybersec Trainings

Emanuel Paun

Mohammad was an amazing professor. I do not have a strong networking background and Mohammad was very patient in teaching me the basics in topics like wireless. The way he taught (hands on/labs) really helped solidify everything we learned through the 5 days of classes. I have nothing but positive feedback for the way he taught these course and his personality was amazing. 10/10 professor.

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Mohammed did it very well and way he explains concepts very good! Thanks for all your time and effort to help us understand.

Agnes Audige

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Pleasure to learn from Mohammed. The information was provided in a clear and direct fashion. Lots of bonus relevant information provided to help me with my goal. Thanks