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CLICA

You will learn how to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients through the Implementing Cisco Collaboration Applications (CLICA) training. Simplifying communication processes, bolstering compliance controls, and improving communication devices and systems are among the subjects addressed. You can also receive 40 Continuing Education (CE) credits toward recertification for completing this course. 

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You will learn how to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients through the Implementing Cisco Collaboration Applications (CLICA) training. Simplifying communication processes, bolstering compliance controls, and improving communication devices and systems are among the subjects addressed.


You can also receive 40 Continuing Education (CE) credits toward recertification for completing this course.

 

  • Configure Cisco Unity Connection integration  
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers  
  • Configure and troubleshoot Cisco Unity Express  
  • Describe SSO for Cisco Unified Communications applications  
  • Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications  
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality  
  • Configure and troubleshoot Chat rooms and message archiving  
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence  
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server  
  • Configure call recording and monitoring 

  • Collaboration Engineer

Required
  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager experience including single-site dial plan, single PSTN gateway, and SIP trunks.

  • Cisco Unity Connection Integration
  • Cisco Unity Connection Call Handlers
  • Cisco Unity Connection Troubleshooting
  • SSO for Cisco Unified Communications Applications
  • Cisco IM and Presence and Cloud Messaging
  • Cisco IM and Presence and Jabber Customization
  • Cisco IM and Presence Compliance Message Archiving
  • Webex App Troubleshooting
  • Cisco Unified Attendant Console
  • Call Recording and Monitoring

  • Discovery 1: Integrate and Set Up Cisco Unity Connection 
  • Discovery 2: Configure Cisco Unity Connection Call Handlers 
  • Discovery 3: Implement Toll Fraud Prevention 
  • Discovery 4: Troubleshoot Cisco Unity Connection Call Handlers 
  • Discovery 5: Troubleshoot Cisco Unity Connection 
  • Discovery 6: Configure Cisco Unified Communications Manager IM and Presence High Availability 
  • Discovery 7: Implement Cisco Jabber 
  • Discovery 8: Configure Centralized Cisco Unified Communications Manager IM and Presence 
  • Discovery 9: Configure Cisco Unified Communications Manager IM and Presence Service Functionality 
  • Discovery 10: Enable Message Archiving and Chat Rooms  
  • Discovery 11: Troubleshoot the Cisco Unified Communications IM and Presence Database Connection 
  • Discovery 12: Integrate Cisco Unified Attendant Console Advanced 
  • Discovery 13: Implement Call Recording and Monitoring Using a SPAN-Based Solution   
  • Discovery 14: Implement Cisco Unified Communications Manager Call Recording and Monitoring 

Award-winning, Industry-experienced, and certified instructors who are passionate about sharing their knowledge. 
Training Approach: We differentiate ourselves by adopting a facilitative role rather than just being instructors in our training approach.
Hands-on learning with expertly designed labs. Personalized Training Options: We understand that every learner has unique needs. That's why we offer personalized training options to accommodate different learning styles and preferences.

Trainer Profile

Mr. Mohammed Gufran

Mr. Mohammed Gufran

Cisco Instructor

Gufran, a Cisco Authorized and CCIE certified instructor, possesses more than 15 years of training mastery in Networking, Security, SDN, and many other advanced courses and technologies. With CCNA, CCNP, and many other diverse Cisco specializations, he's achieved CCIE Security (50220). From foundational concepts to complex Cisco networks & and security topics like Identity Service Engine, Web Security, Email Security, Firewalls, VPN, NGIPS, and NGFW, he's a seasoned instructor. He aptly managed global training projects, collaborating with esteemed institutions like the Bank of Tanzania, EMAL - Abu Dhabi, PIC - Kuwait, and many clients based in the US & and UK. His journey empowers organizations and individuals through roles ranging from Training Consultant to Senior Training Consultant, including contributions to content management and trainer evaluation.

StudentsFeedback
Emanuel Paun

United State

Mohammad was an amazing professor. I do not have a strong networking background and Mohammad was very patient in teaching me the basics in topics like wireless. The way he taught (hands on/labs) really helped solidify everything we learned through the 5 days of classes. I have nothing but positive feedback for the way he taught these course and his personality was amazing. 10/10 professor.

Shreyas Deshpande

India

The training helped me connect dots and taught me a lot new concepts as well. The instructor is very knowledgeable in the subject and the demonstrations are very helpful for me to understand issues, and related solutions. I really appreciate and enjoyed the lectures and learning from instructor. Thank you very much!

Yeiner Carrillo

United State

The  BGP class was very interactive and pleasant, I personally liked the instructor's methodology. Thankyou 

James Ferrell

United State

Very cordial and great expertise,Courteous, knowledgeable, detail orientated Mohammed was an awesome instructor. very knowledgeable. 

Jason Pope

United State

The instructor was an outstanding; very personable and presented the material well. I liked the fact that he worked with us on the daily schedule which helped us take care of some crucial tasks here at the end of the year.

Paul Martinez

United State

Mohammed was great, super flexible and took my pervious experience into account. His adaptability made the learning sessions engaging, and his consideration of my background knowledge significantly enhanced the learning process. Overall, a fantastic experience with a teacher who understands how to make learning both effective and enjoyable."

Asadullah Osmani

Afghanistan

Gurfan, is a very Knowledgeable instructor and delivered the material professionally and was welling to explain and help with questions during the session.Great instructor vert knowledgeable and knew the topic very well and he very knowledgeable , i do recommend others to take courses with him.

Pramod Vidwat

India

Has a good knowledge on the subject and more important we had a lot of labs to practice and get the concepts cleared.

Helder

Mozambique

Is a great instructor, explains very well about the classes, very attentive, dynamic and very motivated, I learned a lot from him and I always hope to count on him during my I.T. careers, he is a excellent teacher.

Hirofumi Takemi

Japan

It was an excellent course and I was very lucky to have you as my trainer. Thanks a lot. Hope to see you again somewhere sometime.

Stevenson Kiteculo

Africa

What to say about the coach, I don't know where to start but I tell you, you have a big picture in your company, he helped me even in having motivation that everything is possible when you believe. He is a great teacher and a great person congratulations on you having him.It was a great pleasure to have you as a teacher, in fact he marked my life and I really want to be able to count on your future help, especially the teacher because thanks to him I was able to motivate myself and smile thinking about a great career all this was possible thanks to the efforts , attention and dedication he had to help me thank you very much

Mark Powell

United States

I learned a lot. His method of teaching and the way he made sure I understand everything will prove well for me passing my test.

Emmanuel A Bankole

Angola

I really appreciate this training, it has really impacted great knowledge and you are cool and perfect instructor if I have to be honest.

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